US POLO ASSN. Pique Polo Shirt

Brands By Radiant is committed to delivering your orders promptly and efficiently. Please review our shipping policy below to understand how we handle your shipments.

Shipping Rates & Delivery Estimates

• Standard Shipping: Orders are typically processed within 1-2 business days and shipped via standard shipping, which takes 3-7 business days for delivery.
• Expedited Shipping: Available for an additional fee. Expedited orders are processed within 1 business day and delivered within 2-3 business days.

Shipping Confirmation & Order Tracking

• You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Address

• Please ensure that your shipping address is correct at checkout. Brands By Radiant is not responsible for shipments sent to incorrect or incomplete addresses provided by the customer.

Damages

• Brands By Radiant is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

Return Policy

At Brands By Radiant, we strive for 100% customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Returns

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
• To initiate a return, please contact our customer service team with your order number and reason for return.

Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us for assistance.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or the product is defective.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

• If you have any questions on how to return your item to us, please contact our customer service team at brandsbyradiant@gmail.com.