Refund & Return Policy

At Brands By Radiant, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.

Return Policy

Eligibility

• Items must be returned within 14 days of receipt.
• Items must be unworn, unwashed, and in their original condition with tags attached.
• Sale items and gift cards are non-returnable.

Process

1. Contact Us: Initiate a return by contacting our customer service at brandsbyradiant@gmail.com or 0328 0707417.
2. Approval: Wait for return approval and instructions.
3. Shipping: Ship the item back to us. You are responsible for return shipping costs unless the item is defective or we made an error.
4. Confirmation: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Refund Policy

Conditions

• Approved returns will be refunded to the original payment method.
• Shipping and handling charges are non-refundable.

Processing Time

• Refunds will be processed within 14 days of receiving the returned item.
• It may take additional time for your bank or credit card company to process and post the refund.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us.

Non-Returnable Items

• Gift cards
• Sale items

Contact Us

If you have any questions about our Refund and Return Policy, please contact us.