Shipping & Return Policy

Brands By Radiant is committed to delivering your orders promptly and efficiently. Please review our shipping policy below to understand how we handle your shipments.

Shipping Rates & Delivery Estimates

• Standard Shipping: Orders are typically processed within 1-2 business days and shipped via standard shipping, which takes 3-7 business days for delivery.
• Expedited Shipping: Available for an additional fee. Expedited orders are processed within 1 business day and delivered within 2-3 business days.

Shipping Confirmation & Order Tracking

• You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Address

• Please ensure that your shipping address is correct at checkout. Brands By Radiant is not responsible for shipments sent to incorrect or incomplete addresses provided by the customer.

Damages

• Brands By Radiant is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

Return Policy

At Brands By Radiant, we strive for 100% customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Returns

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
• To initiate a return, please contact our customer service team with your order number and reason for return.

Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us for assistance.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or the product is defective.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

• If you have any questions on how to return your item to us, please contact our customer service team at brandsbyradiant@gmail.com.